Returns & Exchanges Policy

Unless otherwise stated you may return your purchased item, (excluding sale items), for exchange.  Any refund request will only be made in form of a credit note / gift certificate

Dear Ombro customers, your satisfaction is our highest concern, The Ombro team works hard to produce high quality leather goods, we have tried our best to provide as much accurate information on our website about our products; Images on our website should clearly show our leather goods, and we try our best to provide the correct dimensions. Our leather goods are all handmade and sometimes the tanning colour of our leather varies from year to year, as no two handmade leather pieces are exactly the same, we have fine workmanship but they are not robots

Please take the time to familiarise yourself with the following returns & exchange conditions:

1.     In the unlikely circumstance, you receive a faulty product through manufacturing or if an item has been sent in error, please notify ombroleatheraustralia@gmail.com immediately and the item will be exchanged for you for exactly the same item

2.     In the case of items being faulty, we will re-send the new item free of additional courier charges

3.     All our leather goods purchased online come with a 1 year warranty on the leather, 6 months warranty on the sitching and 3 month warranty on zips; Therefore if a zip busts etc we are happy to send you a replacement once you have sent images of the fault to our email and we confirm then we will ask you to send us back the faulty leather good; We then send you a new item

4.     In the case you are unhappy, All Australian or New Zealand returns must notify ombroleatheraustralia@gmail.com within 14 days of receiving leather goods to be eligible for a exchange or credit note otherwise NO REFUND OR EXCHANGE will be given

5.     Please allow 7 days from date of return for your request to be processed.

When returning goods, please enclose:

  •           Your goods for return, including packaging
  •           Return address information pre-filled on a postal bag with contact details

Conditions of Returned Goods:

  1. All items must be in new, original and unused condition. If you change your mind regarding style, colour, or product, Ombro Leather Goods will be happy to refund your money in form of a credit note. Credit notes will be sent to you via email once Ombro receives the item and the note issued to the purchaser will be to the value of the purchase. This will be valid for 6 months only. The Customer will have to pay the additional courier charges. You must indicate your intention via email to exchange / return within 7 (seven) days of the date of delivery
  2. Ombro Ltd is not responsible for any item that is not returned in new, unused and unworn condition. We do not sell pre-worn handbags or used wallets and will not accept the return of any item which is considered used. Purchase of any sale items with discount or promotional codes or in sale category are final sale and cannot be returned for a refund or exchange

International return:

Requests must be lodged with Ombro within 21 days of shipping. Returns after this period will not be accepted.  Ombro does not cover the return postage costs, this cost is at your own expense, though in the case of a faulty exchange, we will have the new item delivered free of additional charge.  We recommend using no slower than Registered Australia Post Express or Registered International Post to return goods to us, and we advise you to take note of your tracking number. Ombro Leather LTD is not responsible or accountable for the loss of garments being returned.

Extra- International Customers please note:

Postal charges for international air freight would be quoted by Fed-Ex courier or standard postal services. Postal charge does not include possible taxes and duties which may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. To comply with Australian and NZ export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". We are also prohibited by law from marking the order as a "gift", even if order is placed with the intention of sending to a gift recipient. For further information, it may be necessary to call local customs offices to gain further details

Please address all returns/exchanges to:

In New Zealand:

Ombro

PO BOX 120

KAIWAKA

NORTHLAND, 0542 NZ

All queries about online ordering or general customer service please email ombroleatheraustralia@gmail.com. We will respond ASAP, hopefully within 48 hours.

 

Summary:

RETURNS

WHAT TO DO:

In the unlikely circumstance feel free to post your old wallet back to us under its warranty with your name and email details.

If we confirm this was purchased under the warranty and their is a unlikely fault we will return to you in the post with the same style NEW wallet

NO MONEY BACKS

We hardly ever have a problem with our wallets- maybe one of two a year due to a zip or something

If you bought a Wallet at a show & you are not happy with it, feel free to come back the following year and exchange

or

Contact us by email and we can arrange a exchange through the post